“ We take the hassle out of returns and will happily arrange collection at our expense. ”
Jessica, Customer Care
For your peace of mind we provide a free returns service at any time within 30 days from the day the goods are delivered (see our terms for more details). If you're not completely satisfied with your order then, subject to a few conditions, we'll arrange a collection at our expense.
To arrange a return you'll need an authorisation number. Please contact our customer care team on 0845 60 45 500 or email firstname.lastname@example.org
When contacting us to arrange a return it will speed the process if you have the following information to hand;
- Your order number or reference
- Confirmation the goods are still in the original packaging and in a resalable condition?
- The number of parcels, pallets you would like to return
- The address you would like the goods collected from
- A contact name and telephone number for collection
- The opening times for collection
- Any other reference you will need us to quote when collecting the goods