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Support - International and Multi-lingual |
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"We understand how vital
quick, effective and meaningful support has to be – therefore we ensure we
deliver." |
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Our services have been designed to assist and support you from
the time you decide to use Key Systems. Our support centres are staffed by highly skilled, multi-lingual and
responsive experts who aim to provide swift response and quick
resolution to any problem. Within a fast-paced and competitive
market, our customers demand expert solutions and support. We take great pride in our Customer Care, and our services offer
comprehensive solutions to support your business. Our dedicated account executives and Client Services team are highly
skilled individuals and each has a wide understanding of
Out-of-Home. All queries are logged via our centre call logging
system which tracks call history and status. Account status and activity are available to the client at any time. |
All of our products have in-built automated email procedures to
ensure that we are immediately aware of any issues. Our support
services include:
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Unlimited phone advice, assistance
and support
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Unlimited E Mail support
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Remote system access and support
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FTP Support Site for uploading and
downloading files
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Regular hardware maintenance reviews
and recommendations
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On-line demonstrations
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Discounts on new products or modules
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Comprehensive How Do I? Database for
user reference
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Client Service specialist monitoring
and managing your account
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